Tell us what happened to your field. The desk listens in Tamil, notes the crop, the land affected and the date, checks the real weather record for your village, and tells you what to submit next. A human officer decides the claim — never the desk.
The rain stops, the field is gone, and a 72-hour window starts. Most of it goes on a helpline queue, describing the same field to four different people, in a form that was never written in the language you farm in.
You describe the field in Tamil and are handed a form in English. This desk answers in Tamil, keeps the words you use — சேதம், நஷ்டம், பட்டா — and writes them down the way the scheme needs them.
A report written from memory gets questioned weeks later. Before anything is filed, the desk pulls the real rainfall and wind record for your village on the day you named, so the report starts with evidence.
The desk never approves, rejects, or puts a figure on anything. It records what you say, checks the weather, explains the scheme, and hands the file to a human officer.
PMFBY — the Pradhan Mantri Fasal Bima Yojana — covers standing-crop loss from these causes. Some can be checked against the weather record while you are still on the call. Others need someone to stand in your field.
In Tamil, in your own words. What happened, to which crop, and when.
Crop, land affected, damage type, the date, and your village, taluk, district and state.
The desk pulls the real rainfall and wind record for that place on that date, before it believes the report.
Which scheme you are likely eligible under, and the papers to send. If the facts do not line up, or you are distressed, a human officer takes over.
Nothing to fill in before you ring. The desk asks the five things it needs, reads them back to you in Tamil, and tells you what to send.
Call 14447, the crop insurance helpline, and report in Tamil. Keep the number you call from — that is the number the officer rings back on.
If the facts do not add up, or you are distressed, the desk stops and puts a person on the line.